Shipping & Returns

SHIPPING INFORMATION

Shipping costs:

• Free shipping on orders over 99,- (€/CHF/£) exclusive Surf- & Wakesurfboards
• Shipping costs for Surf- & Wakesurfboards 10,- (€/CHF/£)
• All orders to CH/ UK are duty paid and taxed - no additional customs charges 

Delivery times:

• EU: 2-5 business days
• UK/Swiss: 3-6 business days

Shipping countries:

Germany, Austria, Swiss, Poland, Denmark, Finland, Great Britain (UK), Netherlands, Belgium, France, Luxembourg, Spain, Portugal

Payment methods:

• Creditcard
• Paypal
• Paypal SEPA (debit authorization)

RETURNS & EXCHANGE

Of course you can always return your purchased products.

Please note the following instructions:

• We only accept returns of items that were purchased directly from us, within 30 days of the original purchase date.
• Returned items must be in new and unused condition with original packaging and stickers.
• You are responsible for return freight unless the items arrive damaged, defective or you receive a mis-shipment.
• To start a return, please send us an email with your order number to: europe@mervin.com
• We will get back to you as soon as possible and provide a return number. This return number (RAxxxxx) must be given (well visible) as a package reference with your return. 
• Drop off your parcel at any courier service. Keep the receipt. If the package gets lost, this will be needed to track your parcel.
• We only take responsibility once the package has reached our warehouse. 
• Refunds typically appear on Credit Card/Paypal accounts within 10 business days after your return has been successfully processed by our warehouse.
• If you want to exchange your item, you will first need to return it and then place a new order for that item.